For You
FAQs
FOR YOU
Gel Packs FAQs
Can I place a Therapy Gel Pack on my bare skin?
NEVER put a hot or cold Therapy Gel Pack directly on the skin. ALWAYS use a protective barrier such as a coordinating Caldera Therapy Wrap. In the event that you do not have a wrap, use a towel or a cloth as a barrier to avoid heat or cold burns
I accidentally ate some Therapy Gel from my gel pack, should I be worried?
Our gel is made of food grade, non-toxic material but is not designed to be ingested. First Aid is generally not required, and ingestion is not thought to be a cause for concern, but we recommend you contact your doctor who will be more familiar with your personal medical history, especially if you have pre-existing organ damage or experience adverse symptoms.
My Therapy Gel Pack has been punctured can I fix it?
No, please discard your pack if it breaks.
How long should I freeze my Therapy Gel Pack?
We recommend freezing your Therapy Gel Packs overnight. You can leave them in the freezer indefinitely.
My microwave is not heating my gel pack evenly, what should I do?
Even microwaves with the same power often heat differently, and sometimes unevenly. We always recommend that you test the temperature before you remove it from the microwave, and if it seems to be unevenly heated, knead it to spread the heat.
How long will my gel pack stay hot or cold?
Our Therapy Gel Packs were designed to stay hot or cold and deliver a therapeutically effective temperature for a medically recommended time of 20 minutes. If you plan to re-apply the product, be sure to take a 20-minute break between uses. Some of our customers have told us they prefer to use the packs chilled in the refrigerator rather than the freezer. Consult with your doctor if you are unsure about what will work best for you.
How do I clean my Therapy Gel Pack?
Clean your Therapy Gel Pack gently with mild soap, alcohol, or detergent and let stand for 1 minute.
If my Therapy Gel Pack is too hot will it burn me?
Always test Therapy Gel Pack temperature prior to application, especially when using on children. The temperature should be warm to the touch, but not hot, and never painful. Heating recommendations provided by Caldera International, Inc. are guidelines and are based on testing in standard household microwaves. Power output will vary in each microwave. Uneven heating may occur, so be careful, the temperature may vary in different locations in/on your gel pack. To be on the safe side, give your pack a gentle shake when it comes out of the microwave to help ensure heat is evenly distributed. Do not fall asleep using pack.
Can I overheat my Therapy Gel Pack?
Overheating or prolonged application may cause injury, including burns. Heating beyond the suggested time may damage or destroy your Therapy Gel Pack. If you heat the Therapy Gel Pack beyond our recommended time, the Therapy Gel can get very hot and could burn you very quickly. It is normal for Therapy Gel Packs to expand a little when heated for the recommended time. If you accidentally heat your Therapy Gel Pack beyond the recommended time and see it inflating like a balloon, immediately turn off your microwave, wait for the pack to cool down, and then carefully dispose of your pack. When in doubt, or if your pack shows any signs of deforming, dispose of it – a gel pack that has been overheated should never be reused. Our Therapy Gel Packs will explode like a popped balloon if heated for an excessive amount of time.
Can I place my Therapy Gel Pack directly in the microwave from the freezer?
No, it is recommended that you bring the bag to room temperature first since heating times are based on room temperature. If you will be frequently switching from one extreme to the other, it may be a good idea to have an extra gel bag on hand when needed.
Can my children use my Therapy Gel Pack?
Our gel packs should only be used under adult supervision. Our gel is non-toxic, but should not be ingested. Children may have more sensitive skin than adults, so we recommend that adults pay extra attention when using our products on children.
The Therapy Gel Pack broke open and it is leaking, how do I clean it?
While the gel materials used are non-toxic and will not harm your furniture or carpet the food grad blue dye can stain. If you need to clean the gel off your furniture or carpet, let it get dry and flaky and you should be able to vacuum it up. The gel material is also water-soluble.
Alternate Option
- Scrape off the excess gel pack liquid from the upholstery with a plastic spoon. Discard the gel and spoon in the trash.
- Mix four cups of cool water with one scoop of an oxygen cleaning powder until completely dissolved.
- Submerge a white cloth in the mixture and wring out the excess liquid. You want the cloth to be damp but not soggy.
- Blot the gel pack stain with the upholstery. Blot at the edge of the stain and move toward the middle. Repeat this process until you have removed all signs of the gel pack stain.
- Rinse the auto upholstery by patting with a clean cloth dampened with cool water. Allow the upholstery to air dry.
How often should I replace my Therapy Gel Pack?
Our gel packs are very hard-wearing and retain their hot and cold capabilities long after you have recovered from your injury. They are designed to be used over and over!
How long should my Therapy Gel Pack be placed in a freezer to become fully frozen?
It is our recommendation that Therapy Gel Packs be kept in the freezer for at least 8 hours to be fully effective.