Disclaimers & Warranty
Caldera International, Inc. and its distributors will not have or assume any financial responsibility or liability for medical expenses or compensation for any injuries resulting from the misuse of Caldera products.
Caldera warrants all products with a guarantee against all manufacturer defects.
If you are not satisfied with your purchase, you may return the product within 14 calendar days from the delivery date for a full refund according to the following guidelines:
All returns MUST have been purchased from www.calderaintl.com and returned in sellable condition (new and unused) including original packaging. Any merchandise submitted for return reflecting any kind of use will be returned to the customer with a letter stating why the merchandise will not be accepted.
We are aware of NON-AUTHORIZED parties selling COUNTERFEIT Caldera products on Amazon®. Regarding this issue, we are alerting our valued customers, retailers, and distributors that Caldera is actively working to resolve it.
Please note that Caldera will NOT honor its 14 Day Money Back Guarantee for any products sold on Amazon® by Non-Authorized Resellers. We recommend that you use caution in buying products from Non-Authorized Resellers, as some of these products may cause permanent damage to your safety and health.
Authorized returns made within 14 calendar days of the delivery date will be issued in the same form as was utilized for payment.
Refunds will include taxes, but will not include shipping and handling paid for the item, as shipping and handling charges are non-refundable once an item has shipped. Ship returns to Caldera International, Inc., 294 NW 2nd Avenue, Canby, OR 97013. You are responsible for the return shipping charges. All returns must include the customer order number and billing name.
If product was damaged or shipped incorrectly, please call customer service at 1-888-581-1200 to receive a Return Authorization Number and to arrange for a replacement item to be shipped. There will be no charge for shipping on replacement orders.